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A random and humorous roundup to remind you how hard it is to get this job right—and how easy it is to get it wrong. Written by Jeff Rodriguez.
The reviews are in: The Hollywood Foreign Press Association (HFPA), hosts of the Golden Globe film awards, is embroiled in a dramatic story of its own. The organization is facing multiple allegations of ongoing, widespread sexism and racism, several stars have announced their intent to boycott the show, and NBC has canceled plans to air the 2022 ceremony. The HFPA has responded by acknowledging that systemic reform “is long overdue,” and released a plan to increase diversity, restrict the “gifts” members can receive and require diversity training for the members. Regrettably, they have yet to apologize for giving the Best Drama Award to “Avatar” over “The Hurt Locker.”
About-faces: The CDC continues to take lumps for its seemingly inconsistent mask messaging. One physician said the new guidance has caused “a giant mess,” and one national news magazine’s cover headline was “Mask Confusion.” Many people seem ready to be done with masks—and so is our cat.
False start: Japanese Olympic officials are excited about the impending games, but Japanese citizens are not. Two-time Japanese Olympic medalist Yuko Arimori publicly criticized the planning committee for a lack of transparency. “The organizers have had the past year to communicate with the public,” he said, “and yet public opinion hasn’t changed.” The U.S. has offered to assist by sending Ryan Lochte as a goodwill ambassador.
Out of Context (a recurring feature): Former Senator Rick Santorum, trying out his new role as a history teacher, told a group of students, “We birthed a nation from nothing. I mean, there was nothing here.” Native Americans could only assume that “Nothing” was the name of an obscure tribe in Massachusetts.
Silver Spoon, indeed: Former child actor Ricky Schroder decided to film himself at a Costco lecturing the store manager about their masking policy. Schroder later posted a video apologizing for his action, and asked if he can still redeem his reward points.
Please close the Windows: Bill and Melinda Gates simultaneously posted respectful, duplicate messages on their social media about their plans to divorce. “We no longer believe we can grow together as a couple,” they wrote. It was later reported that Bill may have been involved in some sexual improprieties, but no word yet on if he had been infected with a virus.
Past his Prime: Celebrity Chef Guy Fieri posted a video noting that Jeff Bezos had not contributed to his campaign to benefit restaurant industry workers. On the positive, Bezos did offer each restaurant worker one free month of Amazon Prime.
Central Emotional Intelligence Agency: The CIA released a new recruitment video which is being maligned (and praised) for being a little too … well, something. In the ad, a female agent says, “I am unapologetically me. I want you to be unapologetically you.” The ad prompted Sen. Ted Cruz to comment, “If you’re a Chinese communist, or an Iranian Mullah…would this scare you? We’ve come a long way from Jason Bourne.” Cruz reportedly also was upset later on, when he learned that Iron Man is not real, either.
Follow the tweeter: In what may be a first, the Israeli Army used social media to coordinate a highly effective attack on Hamas. The Israelis falsely tweeted that they were currently launching a major attack on the Gaza Strip, which was widely picked up by local media. The news prompted the Hamas forces to rush forward to defend the area—at which point Israel really did launch an attack.
Giving it a shot: With COVID vaccination rates reportedly slumping among Republicans, a group of GOP lawmakers have made a video encouraging people to get the vaccine. One politician said getting vaccinated will help “end the government’s restrictions on our freedoms.”
The roundup of social media posts that have since been deleted—or should be.
- A South Carolina volunteer fire chief resigned after a post urging police to “stop responding to these black neighborhoods,” saying it’s better if “they eventually kill each other.”
- Pastor Greg Locke tweeted that White House spokeswoman Jen Psaki is a “treasonous witch.”
- Model Chrissy Tiegen publicly apologized for previously harassing a reality TV star online. “I’m mortified and sad at who I used to be,” she tweeted.
- North Carolina Congressman David Rouzer, finding that a Hardee’s was closed due to no staff, tweeted, “This is what happens when you extend unemployment benefits for too long and add a $1400 stimulus payment to it.” His post drew thousands of reactions, many criticizing him for thinking people could live on a single $1,400 payment. And one person responded, “Nah bud, it’s what happens when companies don’t pay enough for what the job requires.”
The band 10,000 Maniacs announced on social media that they were resuming touring. One former fan responded that, without former leader singer Natalie Merchant, the band has lost its “gravitas.” The band directly responded to the disgruntled fan with this post: “We’ll make you a deal. We’ll buy tickets for you and a guest to our next weekend of shows at NYC. Steven will even buy you drinks after the show, and you can tell us where our gravitas has gone. You might even like it. And in that case, you buy the drinks! Be warned, the band is serious about playing but they enjoy it as well. You might see some smiles and even laughter on stage.”For a variety of reasons, it is a difficult time to be a police officer right now. The situation prompted Atlanta Police Officer Kelvin Dingle to post a clip of himself on TikTok, saying, “I am tired of every time I wake up in the morning, there’s someone else polarizing the fact that maybe law enforcement is just not a good thing. All of us are not bad… Most of us are not. There are bad people in every career. I give everything.” The clip has been viewed more than 1.4 million times.COVID made a mess of the year for many high school graduates, but Graham Williams, the owner of a gift company, found a nice way to offset some of the sadness. He compiled a book filled with life lessons and advice he collected from Colorado celebrities and personalities, everyone from elite athletes to civil servants. A legislator encouraged the grads to “Question everything and never turn down an adventure,” and five-time Olympian Missy Franklin advised, “Passion and love will take you further and fulfill you more than anything else will.” “High schoolers have really had a tough time and shown their mettle,” Wilson said, “and we’ve got a platform where we can use the tools we have to put a gift in front of all of them.”
“In a world you can be anything, be kind, because you are all no better than the cleaner.” – Julie Cousins, a 67-year-old office cleaning lady, in a hand-written note she gave to a bank manager, who apparently had been quite harsh with her the day before. Her son shared the letter on Twitter, and it has earned more than 150,000 likes.
A light-hearted and incomplete roundup of PR hits and misses from recent weeks. Our only agenda is to remind everyone how hard it is to do PR well—and how easy it is to get it wrong. Written by Jeff Rodriguez.
GEORGIA ON THEIR MINDS: Several corporations, including Coca-Cola, have plunged into national politics, speaking out against the voting laws recently passed in Georgia. Depending upon your point of view, they’re either taking a bold stand, or caving to a very vocal minority. Sen. Mitch McConnell responded by warning corporations to “stay out of politics” adding that he will no longer accept corporate political contributions (just kidding). Former President Trump, meanwhile, called for a boycott of Diet Coke, only to be photographed a couple of days later with a bottle of Diet Coke partially exposed on his desk. It’s just so much better than Mountain Dew.
TAKE ONLY AS MISDIRECTED: What can we safely do after being vaccinated? If you’re not sure, you’re in good company. A recent news article stated, “At a particularly crucial juncture in the pandemic, the Centers for Disease Control and Prevention has a messaging problem.” The article included comments from public health experts. One professor said, “Whether you’re a public health agency or doing a communications campaign of any kind, an erosion of trust is incredibly damaging.” A second expert said simply that the CDC’s messaging on post-vaccine restrictions “has been a mess.” The CDC issued a statement in response, but no one could understand it.
JUST DON’T DO IT: Olympic gymnast Simone Biles announced that she was ending her six-year relationship with Nike to sign with Athleta, which, she said, will “help me be a voice for females and kids.” Nike gracefully wished Biles “the very best,” and canceled an order for 300,000 bobbleheads.
THE FRIENDLY SKIES: Why do flight attendants greet you when you come on the plane? Flight attendant Kat Kamalani created a TikTok video to explain. Her clip has drawn more than 2.5 million viewers, all of whom want to know if they can have two carry-on items.
JUST ASKING: Texas Sen. John Cornyn got himself in a tangle while trying to criticize President Biden. Quoting an excerpt from an article about Biden, Cornyn tweeted in part, “Tweets from his account are limited and, when they come, unimaginably conventional. Biden has opted for fewer sit down interviews with mainstream outlets and reporters.” The senator then followed with his own words: “Invites the question: is he really in charge?” Cornyn’s criticism prompted quite a backlash, with a sarcastic, “If a president isn’t on Twitter constantly is he really even a president?” Cornyn quickly backpedaled, stating, “That tweet was not meant to suggest anything about the president’s competency — physical or mental … certainly wasn’t my intention.” There is no proof that Cornyn made his comments in an attempt to distract attention from fellow Sen. Ted Cruz.
Anybody can tweet. But that doesn’t mean everybody should.
- Ivanka Trump shared photos of herself getting vaccinated and encouraged others to do so, but was met with a pandemic of angry responses.
- Singer Cardi B posted photos taking her daughter on a $29,000 shopping spree. Followers were outraged at her extravagance, but Visa sent her six new card offers, all with 0 percent introductory financing.
- ESPN analyst Paul Pierce posted a video showing him in a room full of exotic dancers who were not wearing masks (at least, not to cover their faces). ESPN fired Pierce, but he was unfazed, tweeting, “I can’t lose even when I lose I’m winning.”
- Retired football star Brett Favre criticized players for kneeling during the national anthem, only to be reminded of a tweet from last fall where he had spoken in support of “freedom of speech.” Timeout has been called while the officials review the replay.
- Singer Cher tried, very, very hard to tactfully tweet that, if she had only been there, she might have been able to do something to save the life of George Floyd. After a wave of criticism, she tried a different route: “I Thought some ppl wouldn’t understand, Or Believe an Entertainer Could have Honest emotions about a human Being,suffering & Dying,even if It’s Only Shown On tv. You Don’t Know What I’ve Done, Who I Am, Or What I Believe. I CAN, I HAVE, & I WILL..HELP.” We got you, babe.
- Singer Demi Lovato went on Instagram to criticize a frozen yogurt shop for selling sugar-free products, adding the hashtag #dietculturevultures. The ensuing furor caused Lovato to backtrack, acknowledging she had “definitely jumped to conclusions.” And the yogurt shop doubled its followers.
NO HAT, ALL PRATTLE: Congressional candidate Dan Rodimer is tired of having to talk about his Texas drawl. But people keep asking, mostly because Rodimer has lived in the state less than a year and was born in New Jersey. He also did a commercial showing him riding a bull, only to have to admit later that a stunt double was used for part of the shoot. Fellow Republican Matt Gaetz—yep, that Matt Gaetz—criticized Rodimer, tweeting, “Fake Texan makes fake video of fake bull ride.” When Matt Gaetz is criticizing your public profile …
And a few hits…
CALLS BLOCKED: Actress Milana Vayntrub is appearing as “Lily” in a new round of commercials for AT&T. And she’s drawn a new round of extremely inappropriate comments on social media. In March, Vayntrub responded, tweeting: “Been getting a lot of ‘Why are they placing her body like that in those ads?’ Well, I direct the ads. I place myself like that. And it’s because of the thousands of unwelcome comments I receive about my body. You’ve lost the privilege of looking at it until I feel safe again.”
THE BALL STOPS HERE: After the Liverpool soccer club canceled plans to join a new league, the owner of the club, John W. Henry, felt compelled to issue a remarkably frank video apology. “I want to apologize to all the fans and supporters of Liverpool Football Club for the disruption I caused … I’m sorry, and I alone am responsible for the unnecessary negativity brought forward over the past couple of days. It’s something I won’t forget .” Save that for the textbooks.
ORGANIC RESPONSE: Haltom City candidate Willis Odell had his campaign signs translated to Vietnamese. But someone, intentionally or otherwise, messed up the translation, and Odell’s signs inadvertently included a reference genitalia. The error was tactfully pointed out to Odell by Haltom City Mayor An Truong—Odell’s opponent.
A SPACE ODYSSEY: After players at the NCAA Women’s Basketball Tournament posteed photos showing only one set of barbells for their workout area, the NCAA responded that it was due in part to “limited space.” Oregon player Sedona Prince then posted a video showing there was enough unused space available to house, well, the men’s workout room. The clip went viral, and the NCAA quickly gave the women more appropriate equipment. Fortunately, there was a sale that week at Target.
“I needed to do something to brighten not only my spirits, but also the spirits of others.” — 82-year-old La Verne Ford Wimberly, who puts on her Sunday best for church services each week, even though the services are online.
In attempting to hide a sex scandal, a Congressman nearly lost his shirt
Written by: Jeff Rodriguez, Historian
It’s not always easy to recognize quality public relations work. But it’s usually pretty easy to identify a bad PR move.
Such was the case on December 10, 1974, when Congressman Wilbur Mills resigned from his position as chairman of the House Ways and Means Committee. There’s a lot of power in that position, and Mills, an Arkansas Democrat, had held it for a long time, since 1958.
It was a wise move, but prompted by a series of bad moves. A couple of months earlier, at around 2 a.m. on October 7, a U.S. Park police officer had pulled over the 65-year-old Congressman.
This was a problem because, one, Mills had been driving without his headlights on; two, he was visibly intoxicated; and three, none of the people in his car was his wife.
Instead, one of his passengers was a lady named Annabelle Battistella. She was a stripper whose stage name was Fanne Fox. She also was 38 years old, meaning that Mills had been serving in Congress longer than she had been alive.
Oh, yes: Mills was bleeding from his nose, and Battistella had bruises on her face. And when the officer had approached them, Battistella tried to escape by leaving the car and jumping into the nearby Tidal Basin; perhaps she was hoping to swim outside of U.S. jurisdiction.
How Wills handled the situation is an interesting lesson in crisis management—or perhaps, non-management. Rather than comment directly, he assigned the job to an associate named Oscar Goss, who denied that Mills had been involved. But then the cops publicly confirmed that Mills was their man, and further confirmed that he had been intoxicated and bleeding at the time.
In response, Mills had Goss issue the time-honored statement of “No comment.” But the media queries and gossip were not about to stop. I mean, it was a drunk Congressman and a stripper; at the National Enquirer, they probably suspended all vacation requests.
So three days later, Mills issued another statement, confirming the allegations. But he didn’t quite come clean; as reported in the Washington Post:
“In a statement issued by his Capitol Hill office, Mills said his face was cut from his eyeglasses, which broke as he tried to stop an ill woman neighbor, Mrs. Eduardo Battistella, from leaving the vehicle.”
The statement explained that he had been at a party, and that he had left his wife at home at because she had a broken foot. The Post added, “Mills’ statement said nothing about drinking, and left unclear many other things about the incident and the other occupants of the car.”
Then Mills went into reverse-damage control, which is to say, he made the situation worse. He said Goss’ original denials occurred because he had misunderstood Mills.
When Goss had told him about the media coverage, he explained, “because of the manner in which it was phrased, I told him that it was an inaccurate report. He (Goss) mistook this to mean that I was not involved, resulting in the previous statement issued in my name.”
To buttress the strategy, Goss released his own statement, claiming it was “obvious” that he had misunderstood Mills, and adding that he deeply regretted “any embarrassment that it may have caused him and his family, and any inconvenience it has caused others.”
You would think that a scandal of this proportion, compounded by a ham-handed PR response, would end a politician’s career. You would be wrong. The next month, Mills was easily re-elected; exact numbers were not available, but some claimed his percentage of the vote was 36-26-36.
But Mills had one more faux pas up his sleeve. Just a couple of weeks after the election, he was reported to have gone to a club where Battistella was performing and jumped up on the stage. Remarkably, Fanne’s husband was with him, and he jumped on stage, too. Perhaps there was a special going that night, and everyone was getting half off (including Fanne).
Behind the mischief was a serious problem. After the stage incident, Mills resigned his chairmanship and checked himself into a rehab facility. And in 1976, he declined to seek re-election.
Mills ultimately redeemed himself, beating his addiction. He spent his remaining years helping raise funds for alcohol recovery services, and a treatment center in Arkansas was built in his honor. It’s also worth noting he was a driving force behind several important pieces of legislation, and he stayed married to his wife.
Sex dramas are nothing new to PR. But at the time, Mills’ scandal was pretty, well, scandalous. And it serves as another reminder of the important role we play. If you don’t have a good PR team helping you map your course, it’s all too easy to take a wrong turn—and find yourself driving in the dark.
In 1966, a carmaker’s dubious PR strategy crashed and burned spectacularly
Written by: Jeff Rodriguez, Historian
When companies are confronted with bad publicity, they must decide how to respond; one option they might avoid is to make the situation worse. But that’s what happened on Nov. 30, 1965, when the book, “Unsafe at Any Speed: The Designed-In Dangers of the American Automobile” was released.
The author was Ralph Nader, a 31-year-old lawyer. He had been interested in auto safety for several years (even if hardly anyone else was) and the book was a culmination of his research. And it did not pull any punches; the opening sentence reads, “For over half a century the automobile has brought death, injury and the most inestimable sorrow and deprivation to millions of people.”
While Nader was critical of the industry as a whole, he took particular aim at one car, the Chevrolet Corvair. Nader maintained that the car’s faulty design put drivers at a greater risk of losing control of the vehicle and rolling it.
The day the book was published, the New York Times ran a modest article about it; the next day, they ran an article where auto industry execs refuted the allegations. But beyond that, the book got little, shall we say, traction. Nader’s work was in danger of being relegated to the junkyard of abandoned car books.
But General Motors, the parent company of Chevy, had an idea. Perhaps concerned about the potential consequences of Nader’s book, they launched a campaign to discredit him; I don’t recall this course being offered in my college’s PR curriculum, but we were not in one of the Power Conferences.
GM hired a team of private investigators to poke into Nader’s personal life. They allegedly followed him, made harassing phone calls, tapped his phone and, under false pretenses, questioned his friends. As the lead detective wrote (yes, wrote), the goal was to examine “his politics, his marital status, his friends, his women, boys, etc., drinking, dope, jobs, in fact all facets of his life.” And for good measure, they had a couple of women try to seduce him. (They failed).
In February 1966, the Washington Post ran a story reporting Nader’s allegations. GM’s next PR step was equally curious; in March, they admitted they had indeed investigated Nader, but only as a “routine” matter—because you know, we’ve all been asked common background questions about our interest in boys.
Later in March came the real PR fiasco, when James Roche, GM’s CEO, appeared before a Senate committee. In that hearing, he denied some of the worst allegations. But he also formally apologized to Nader. And when asked to address GM’s original explanation of a “routine” investigation, Roche said it must have been caused by a miscommunication. Remember, when all else fails, blame the PR team.
The hearing was front-page news; it’s not every day that a corporate CEO publicly apologizes. And now Nader’s book was in the news, too: by June, it was on the best-seller list. And in September, President Johnson signed the National Traffic and Motor Vehicle Safety Act, which required new safety standards, and created an agency to enforce them.
Nader would later receive $425,000 in compensation from GM; he went on to appear on the cover of Time, Newsweek and Esquire, with the latter publication suggesting he could be President, an idea which, at the time, probably appealed to Al Gore. Today, Nader is recognized as a leading consumer advocate, and safety features have become a prime selling point for virtually every car manufacturer except France’s Renault, whose slogan is reported to be, “It runs, okay?”
And we are left to ponder GM’s strategy: how else might they have responded? Is it ever okay to run a campaign to discredit a critic? And who is to blame for creating that hideous Pontiac Aztec?
These are complex questions, and we may not all agree on the answers. But we do know this much: driving a PR campaign is a lot like driving a car. Before you get on the road, it’s usually a good idea to first know where you want to end up.