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Beyond Words: The Power of No-Agenda Listening in Divided Communities

February 7 @ 11:30 am - 1:00 pm CST

- $20 – $35

Tragedy struck Fort Worth in 2019 when Atatiana Jefferson, a young Black woman, was fatally shot by a police officer while babysitting her nephew. This heartbreaking event, echoing the senseless killing of Botham Jean by a police officer in Dallas, exposed deep wounds in our community.

But amidst the grief, a powerful realization emerged: Black voices felt unheard, and a need for change resonated louder than ever.

From this tragedy sprouted a beacon of hope. Ashley English, Jacqueline Lambiase, and Julie O’Neil launched  a research initiative dedicated to the art of authentic listening in divided communities. They are on a mission to redefine “listening” beyond surface-level gestures.

Join us on Feb 7, from 11:30 a.m. to 1 p.m. at TCU to learn about “no-agenda listening” and how to engage your audience from diverse backgrounds and experiences on a deeper level, ensuring everyone feels heard and valued.

This radical act of empathy can transform how we engage with one another, paving the way for:

  • Amplifying unheard voices: Giving marginalized groups a platform to share their experiences and needs.
  • Building deeper connections: Fostering meaningful engagement by understanding what truly matters to others.
  • Sparking inclusive solutions: Incorporating diverse viewpoints into decision-making processes for a more equitable future.

In this session, you will learn:

  • Research-backed techniques for strategic listening
  • How to create listening opportunities for your constituents and respond appropriately to what you hear
  • How to cultivate a deeper level of engagement with your community through no-agenda listening
  • Why marginalized groups don’t feel heard
  • The importance of listening in a world of constant content bombardment 
  • The different kinds of listening and why we find it so hard to move beyond the monologue

Hosted with the TCU Department of Strategic Communications at the Dee J. Kelly Alumni & Visitors Center. 2820 Stadium Dr, Fort Worth, TX 76129 (parking info included below)

Space is limited so register today!


Ashley E. English, Ph.D., Associate Professor, Department of Strategic Communication, Bob Schieffer College of Communication, Texas Christian University

Dr. Ashley E. English has committed her life to service, and community engagement is the common thread through her academic, professional, and personal experiences. 

Ashley is a three-time alumna of the University of North Texas with a B.A. in Journalism, a Master of Public Administration, and a Ph.D. in Public Administration & Management. Her current research examines organizational listening in public and nonprofit organizations and the community engagement efforts of megachurches. She has published research in outlets including, but not limited to, Journalism & Mass Communication Quarterly, Nonprofit Management & Leadership, Journal of Public Relations Research, and the Journal of Contingencies and Crisis Management. 

She is the proud wife of Dr. Brian L. English, and the mother of three world-changers: Joseph, Joshua, and Faith.

Jacqueline Lambiase, Ph.D., Director, Certified Public Communicator® Program, Department of Strategic Communication, Bob Schieffer College of Communication, Texas Christian University

Jacqueline Lambiase, Ph.D. served as a professor of strategic communication at TCU and UNT for 27 years, heading up the public relations program at UNT and serving as department chair at TCU. Recently retired from full-time teaching, she still directs the Certified Public Communicator Program at TCU, now in its 12th year, and she’s still an organizer of TCU’s Nonprofit Communicators Conference, which she co-founded with Dr. English in 2009. 

Her research continues to focus on digital communication, diversity in advertising, and the

importance of organizational listening for earning trust with stakeholders. This past year, she received TCU’s deans’ award for teaching. 

Before spending time on college campuses, she served as a spokeswoman for an East Coast electric utility and as a journalist in Texas.

Parking Information

Our meeting will be at the Kelly Alumni & Visitor’s Center at 2820 Stadium Drive, 76129, and you may use parking Lot 6, a visitor’s parking lot with free parking next to the Kelly Center. If this lot should be full, there is additional parking in the Frog Alley Parking Garage which may be entered from Stadium Drive, just North of the Kelly Center between the Kelly Center facility and RanchManagement.


Dee J. Kelly Alumni & Visitors Center
2820 Stadium Drive
Fort Worth, TX 76129 United States
+ Google Map


Dee J. Kelly Alumni & Visitors Center
2820 Stadium Drive
Fort Worth, TX 76129 United States
+ Google Map